Member Debt Rep - Collections

PHOENIX (PHX)

Brief Summary

Member Debt Rep - Collections Specialist Job Overview: Responsible for outbound calls. Contacts members on all stages of delinquency and across all client product lines through automated and manual outbound dialing; receives inbound collection and general servicing calls. Under limited supervision, performs individual member needs assessment to quickly determine the member’s reason for delinquency and provide customized solutions and advice to improve their financial security. Negotiates mutually satisfactory payment arrangements. Requirements: High School Diploma or GED equivalent required 1 year collections (preferred 2 year collections/ cccs/ debt settlement experience) 2 years call center experience 2 years experience with Bank cards / auto loans Microsoft Office Must be have a flexible work schedule.