Desktop Support Analyst

TAMPA (TFL) - Crosstown

Brief Summary

Desktop Support Analyst Technical Requirements: Supplier resources will have the following skills / experience / background: • Ability to lift 35 pounds • Excellent customer service and people skills • Ability to work simultaneous tasks • Technical knowledge and understanding of PC hardware • Experience with MS Operating Systems (Windows NT 4.0 & Windows XP) • Experience with MS Office Suite • Excellent Oral and Written communication skills • Ability to meet critical timelines in a rapidly changing environment • Must be willing to work at office locations in San Antonio and Regional Offices as required • Must be willing work flexible hours to include day, night, and weekend • XP operating system knowledge that includes the ability to: o Mapping network drives o Printers o File copy functions o Manual installation of software applications Tasks: The following itemized materials are Expected tasks to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. Installer / Deinstaller Tasks • Remove existing PC and move to centralized collection point • Install PC • Start user data and profile restoration process • Test desktop and complete the Support Checklist • Scan desktop bar codes • Complete installation information sheet • Provide floor support Floor Support Tasks • Verify PC has been installed – including hardware, software, users data, and profiles • Address user questions • Recognize and repair hardware malfunctions. • Capture metrics related to quality of work performed and provide a written report • Document lessons learned and provide a written report of same