• Desktop Support Analyst

  • Date Posted: 02-00-2018
  • Number of Positions: 1
  • Number of views: 206
JobCode : 00001133
Location : PHOENIX (PHX)
Occupation Type :
Position Type : Contract
Job Description :
Desktop Support Analyst Technical Requirements: Supplier resources will have the following skills / experience / background: • Ability to lift 35 pounds • Excellent customer service and people skills • Ability to work simultaneous tasks • Technical knowledge and understanding of PC hardware • Experience with MS Operating Systems (Windows NT 4.0 & Windows XP, Windows 7) • Experience with MS Office Suite • Excellent Oral and Written communication skills • Ability to meet critical timelines in a rapidly changing environment • Must be willing to work at the office locations in San Antonio and Regional Offices as required • Must be willing work flexible hours to include day, night, and weekend • Windows 7 operating system knowledge that includes the ability to: o Mapping network drives o Printers o File copy functions o Manual installation of software applications Tasks: Installer / Deinstaller Tasks • Remove existing PC and move to centralized collection point • Install PC • Start user data and profile restoration process • Test desktop and complete the Support Checklist • Scan desktop bar codes • Complete installation information sheet • Provide floor support Floor Support Tasks • Verify PC has been installed – including hardware, software, users data, and profiles • Address user questions • Recognize and repair hardware malfunctions. • Capture metrics related to quality of work performed and provide a written report • Document lessons learned and provide a written report of same PC Staging/Repair • Verify PC have been staged with appropriate load (PnC/BLIC/OEM) including secondary software, users data, and profiles • Repair of hardware. • Capture metrics related to quality of work performed and provide a written report • Document lessons learned and provide a written report of same • Inventory management, scanning of equipment

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