IT Systems Analyst


Brief Summary

IT Systems Analyst Technical Requirements: Supplier resources will have the following skills / experience / background: Systems Analyst (four or more of the following): • Microsoft 7 desktop trouble shooting skills/experience • Microsoft 10 desktop trouble shooting skills/experience • Microsoft Office trouble shooting skills/experience • Computer hardware knowledge • Experience in a virtualized environment • Ability to upgrade software • Strong customer service and interpersonal skills • Experience with trouble shooting ticketing systems Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. • Task #1: Requirements Analysis: Trouble shooting and returning end users to service (RTS) • Task #2: Work station deployment: Build and deploy desktops and Virtual desktop images, deploying software using in house tools we will train them on • Task#3: Log Analysis: Analyze computer logs to determine root cause of system problem.