JobCode : 00001303
Location : TAMPA (TFL) - Commerce
Occupation Type :
Position Type : Contract
Job Description :
Desktop Support Analyst
Supports return to service activities for the local Tampa customers. Provides consultation with customers on tactical, and at times strategic, availability issues and recommends and/or provides solutions. Works under minimal supervision for intermediate tasks and assignments. Performs moderately complex to complex work assignments and problem resolution.
Desk side Support analyzes, plans, and executes installations, moves, adds, and changes of company's desktop computing and telecommunications equipment.
Performs complex hardware, software, and telephone break/fix activities across standard desktop and wireless technologies.
Participates in long and short term projects as required to facilitate new technology, infrastructure upgrades, and face-to-face member experiences.
Provides inventory management for desktop computing and telecommunications environments. Ensures financial accuracy and compliance with corporate and commercial policies.
Manages assets from acquisition to disposal.
Software Compliance & Hardware Management Support provides support in placing asset orders and asset disposal including:
Procurement coordination and contract compliance report.
Provides asset and inventory management as prescribed for supported units.
Provides audit activity support and tracking to ensure control tests are completed on time.
Under minimal supervision, performs simple to complex software compliance and risk analysis for purchased software products for desktop, server, and host platforms including the establishments of enterprise risk mitigation standards, processes, and procedures.
Manages more complex compliance processes, establishing and ensuring adherence to risk controls for the Application Owner community.
Conducts intermediate to complex software compliance audits and self-assessments to ensure that appropriate risk mitigation processes are in place and effective
Software risk process visio ia POS